Frequently Asked Questions

How do I book equipment?

The easiest way is through our online booking system at www.affitto.com.au. Simply choose your equipment, select your hire dates and any attachments or extras required, and follow the booking instructions.

Can I book over the phone?

Absolutely! You're welcome to call us on 0467 490 967 if you need assistance choosing the right equipment. We may still ask you to complete the online booking process to confirm your hire and accept our Terms and Conditions.

Do your prices include GST?

All advertised hire rates and additional charges are exclusive of GST unless otherwise stated. GST is added at checkout.

Do you offer discounted rates for longer hires?

Yes! We offer competitive multi-day, weekly and monthly hire rates on selected equipment. Any available specials are displayed through our online booking system.

Can I hire equipment for just one day?

Of course! We offer single-day hires as well as longer hire options, subject to equipment availability.

Can I hire equipment over the weekend?

Yes! Weekend hires are very popular. We recommend booking early to secure your preferred equipment, particularly for Fridays, Saturdays and Sundays.

Do I have to pay when booking?

Payment is generally required to secure your hire. We accept online payments and can arrange EFT or invoicing where approved. If you'd prefer not to pay online, check our payment options.

Do I need to accept your Terms and Conditions?

Yes. All customers are required to read and agree to our Hire Terms and Conditions. These explain your responsibilities, equipment care, damage, returns and additional charges. We may require confirmation of acceptance before releasing equipment.

Do you deliver equipment?

Yes! We offer delivery and collection throughout the Perth Hills, Midland and surrounding areas. Delivery outside our standard service area may also be available by arrangement.

How much does delivery cost?

Our standard delivery charges are based on the distance from our Gidgegannup yard:

• Up to 20 km: $150 + GST
• Over 20 km to 35 km: $300 + GST
• Over 35 km: Individually quoted

Delivery charges include both drop-off and collection for the equipment being hired. Charges generally apply per machine.

Can I collect the equipment myself to save on delivery costs?

Yes, selected equipment can be collected from our yard at 74 Waterford Drive, Gidgegannup.

You'll need a suitable vehicle, correct towing capacity, appropriate licence and an approved trailer where required. Not all machines are available for customer collection.

What time will my equipment be delivered?

Our standard morning delivery window is between 6:30am and 8:30am, unless otherwise arranged. Our team generally plans the following day's delivery schedule from around 3pm each afternoon.

Occasionally, we may arrange delivery the afternoon or evening before your hire, subject to availability and prior agreement.

What time will my equipment be collected?

Our standard collection window is between 5pm and 6pm, unless otherwise arranged.

Please make sure the equipment is ready, accessible, clean and refuelled for collection.

What if the delivery truck cannot access my property?

Please advise us of any narrow gates, steep driveways, low branches, soft ground or other access restrictions before delivery.

If our driver cannot safely access the agreed location, alternative arrangements may be required. Additional transport or call-out charges may apply where access was not adequately arranged.

Can I have equipment delivered somewhere other than my home?

Yes. We can deliver to residential properties, construction sites and other approved locations, provided there is safe and suitable access.

Can I move the equipment to another property during the hire?

Not without prior approval. Equipment must remain at the agreed hire location unless Affitto authorises a change.

Moving equipment without approval may breach your Hire Terms and Conditions and result in additional charges.Add an answer to this item.

Do I need a licence to operate an excavator or Posi-Track?

Operators must be competent, capable and appropriately trained to operate the equipment safely.

While some machinery does not require a specific operator licence in every situation, workplace rules, site requirements and applicable laws must always be followed.

A suitable driver's licence is required when hiring trucks. For example, our smaller tip truck requires an appropriate Light Rigid (LR) licence or higher.

Do you supply an operator with the equipment?

Our standard equipment hire is dry hire, meaning you're hiring the equipment without an operator. Any special arrangements must be agreed separately.

Can someone else operate the machine during my hire?

Any person operating the equipment must be competent, authorised and hold the appropriate qualifications or licences where required.

As the hirer, you're responsible for ensuring the equipment is operated safely and correctly. Equipment must not be sub-hired or transferred to another person without approval.

Do I need to inspect the machine before using it?

Yes, we strongly recommend completing a pre-start inspection before operating any equipment.

Check the machine's general condition, fuel, fluid levels, tracks, tyres, attachments, warning lights and any visible damage.

We also recommend taking photos before commencing work. If anything doesn't look right, contact us before using the machine.

Am I responsible for checking fluids and greasing the equipment?

Yes. Basic daily checks and routine care are the hirer's responsibility, including fluid levels, track condition and greasing where required.

Failure to carry out the required checks or maintenance may result in charges if damage occurs.

Can I use a Posi-Track on rocky, steep or uneven ground?

Our equipment must be used within its operating capabilities and the manufacturer's guidelines.

Rocky, steep, uneven, wet or unstable ground can increase the risk of track damage, de-tracking, bogging and rollovers.

The hirer is responsible for assessing site conditions and ensuring the equipment is suitable for the intended work.

Can I use an attachment from another machine?

No. Only attachments supplied or specifically approved by Affitto may be used.

Incorrect attachments, hydraulic connections or operating methods can cause significant damage to the equipment.Add an answer to this item.

What happens if a track comes off the Posi-Track or excavator?

If a track comes off during your hire, stop operating the machine immediately and contact Affitto.

Please provide your location, an explanation of what happened and photos of the machine if safe to take them.

De-tracking can occur for several reasons, including incorrect operation, excessive turning, track tension, ground conditions or mechanical issues.

We will assess the circumstances and determine the appropriate course of action.

Where de-tracking is caused by incorrect operation, unsuitable ground conditions, misuse or other matters for which the hirer is responsible, additional charges may apply.

Will I be charged if a track comes off?

Potentially, yes.

Our Hire Terms and Conditions identify de-tracking as a hirer responsibility. Where the circumstances make the hirer responsible, charges may include travel, call-out, labour, track refitting, repairs and replacement parts where required.

We assess incidents based on the circumstances and the cause of the problem. Genuine mechanical faults will be handled appropriately.

Can I put a track back on myself?

Please don't attempt to refit or repair a track without approval from Affitto.

Tracks and undercarriage components can be dangerous, particularly when under tension. Unauthorised repairs may also cause further damage.

Contact us first so we can advise the safest way forward.

What happens if the machine breaks down during my hire?

Please stop operating the machine immediately and contact us.

We'll discuss the issue, assess the likely cause and organise the appropriate next steps.

If the issue is a genuine mechanical failure unrelated to your operation, we'll work to resolve it as reasonably as possible.

If the breakdown is caused by misuse, incorrect operation, damage or failure to maintain the equipment, repair and associated costs may be charged to the hirer.

Will I be charged for someone to come out and inspect the machine?

This depends on the cause of the issue.

Where a call-out is required because of operator error, misuse, incorrect attachment operation, bogging, de-tracking or another hirer-related issue, travel and labour charges may apply.

If the problem is a genuine mechanical fault not caused by the hirer, we will address it accordingly.

What if I accidentally damage the equipment?

Accidents happen, but it's important to notify us immediately.

Stop operating the equipment if there is any risk of further damage. Take photos where safe and contact our team.

The hirer may be responsible for repair, replacement, recovery and associated costs in accordance with the Hire Terms and Conditions and applicable law.

What if I notice a hydraulic leak or warning light?

Stop using the equipment immediately.

Continuing to operate a machine with low fluid levels, hydraulic leaks, overheating or warning lights can cause extensive damage.

Contact Affitto before restarting or attempting repairs.

What happens if the machine becomes bogged?

Contact Affitto immediately and explain the situation.

Please do not attempt risky recovery methods or arrange unauthorised recovery that may cause further damage.

The hirer is responsible for suitable site and ground conditions. Recovery charges may include towing, winching, transport, labour and any resulting damage.

What if I damage a bucket, rake, grapple or other attachment?

Attachments must be used correctly and only for their intended purposes.

Damage caused by incorrect use, impact, overloading, contamination, lack of greasing or misuse may be charged to the hirer.

Please report any damage or concerns immediately.

What happens if the equipment is stolen or goes missing?

Contact Affitto and the police immediately.

You are responsible for taking reasonable steps to secure the equipment during your hire. Loss or theft may result in liability under the Hire Terms and Conditions.

What if the machine is damaged before I start using it?

Please photograph the damage and contact us before operating the equipment.

We want to make sure any pre-existing damage is documented so you're not incorrectly held responsible.

Does the equipment come with a full tank of fuel?

Yes. Unless otherwise agreed, our equipment is supplied with a full tank and must be returned full.

What happens if I don't refuel the equipment?

No problem — we can arrange refuelling, but additional charges will apply.

Our standard fuel charge is $5.00 per litre, with any applicable additional charges in accordance with our Hire Terms and Conditions.

Refuelling before return or collection is generally the most cost-effective option.

Do I need to clean the equipment before returning it?

Yes, please!

We expect equipment to be returned in a clean and presentable condition, ready for its next hire.

Please remove excessive mud, clay, sand, concrete and other materials from the machine, including the tracks and undercarriage.

What happens if the machine is returned dirty?

Cleaning charges may apply:

• Standard cleaning fee: $150 + GST
• Heavily soiled equipment: up to $250 + GST, depending on condition

Equipment returned excessively dirty may require additional cleaning and inspection before the hire can be finalised.

Do I have to return the attachments with the machine?

Yes. All attachments, buckets, pins, hoses, keys, trailers and accessories supplied must be returned in their original agreed condition, allowing for fair wear and tear.

Missing or damaged items may result in additional charges.

Can I smoke inside the equipment?

No. Smoking is not permitted in or around our equipment.

Cleaning and deodorising charges may apply if smoking is detected.

What are your standard hire hours?

Our normal day hire is based around 8am to 5pm, with standard morning delivery and evening collection windows as outlined above.

Hire is charged by the agreed hire period, not simply the number of hours the engine has been running.

Your confirmed booking arrangements and Hire Terms and Conditions apply.

Can I extend my hire if I need the equipment longer?

Absolutely, subject to availability!

Please contact us before your hire period ends. We'll check whether the machine is available and confirm any additional hire charges.

Extensions must be approved by Affitto.

What happens if I return the machine late?

Late returns can affect other customers and scheduled deliveries.

An additional hire day or other applicable charges may be incurred if the equipment is returned after the agreed time.

Please contact us as early as possible if you're running behind.

Can I return the equipment early and receive a refund?

Returning equipment early does not automatically entitle you to a refund for unused hire time.

Please contact us to discuss your circumstances. Any adjustment will be considered in accordance with our Hire Terms and Conditions and your applicable consumer rights.

What happens if I cancel my booking?

We understand plans can change.

Cancellation charges may apply where equipment has already been allocated, prepared or transported, or where other bookings have been declined.

Cancellations within 24 hours of your scheduled hire may involve charges, depending on the circumstances and costs incurred.

Please contact us as soon as possible if you need to cancel.

What happens if it rains and I can't use the equipment?

Unfortunately, we can't control the weather!

Rain or unsuitable working conditions do not automatically entitle you to a refund or free extension.

Please contact us as early as possible if bad weather is affecting your plans, so we can discuss the options available.

Do you offer damage cover?

An optional $75 Damage Waiver may be available when booking selected equipment.

The Damage Waiver is not insurance and does not cover every type of damage.

Exclusions include, among other things, misuse, negligence, incorrect operation, bogging, rollover, track or tyre damage, theft and failure to maintain the equipment.

Please read the Damage Waiver conditions carefully before selecting this option.

Does the Damage Waiver cover a track coming off?

No. Track damage and de-tracking are excluded under our published Damage Waiver conditions.

Any resulting liability will be assessed in accordance with our Hire Terms and Conditions and applicable law.

Are your machines fitted with GPS tracking?

Some equipment is fitted with GPS, cameras or other monitoring systems for security, safety and equipment management.

Tampering with or disabling these systems is strictly prohibited.

Can I hire equipment outside the Perth metropolitan area?

Possibly! Please contact us before booking if you require equipment outside our usual service area.

Long-distance transport, location restrictions and additional hire conditions may apply. Equipment must not be relocated without approval.

Why do you charge for delivery when other businesses may offer it for free?

We aim to keep our hire rates competitive while being transparent about transport costs.

Delivering machinery involves trucks, fuel, driver time, loading, unloading, maintenance and insurance. Our delivery fee helps cover these costs and includes both drop-off and collection.

This also gives customers the option of collecting suitable equipment themselves where approved.

Who should I contact if I have a problem during my hire?

Please contact us as soon as an issue arises.

Affitto Equipment Solutions

Phone: 0467 490 967

Email: hire@affitto.com.au

Yard: 74 Waterford Drive, Gidgegannup WA 6083

Website: www.affitto.com.au

We'd much rather help you sort out a minor issue straight away than have it turn into a bigger problem.

Our equipment is supplied clean, maintained and ready to work. All we ask is that customers operate it safely, treat it with care and return it in the condition it was supplied, allowing for fair wear and tear.

These FAQs are general information and should be read together with our full Hire Terms and Conditions. Where required, applicable Australian Consumer Law rights also apply.

Thanks for choosing Affitto Equipment Solutions — we appreciate your business!